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Conditions of Use

Gall-Pharma GmbH
Grünhüblgasse 25
A-8750 Judenburg

FN: 255477b
VAT ID: ATU 612 395 55

24-hour ordering

You can place orders with Gall-Pharma 24 hours a day. Orders received by 12:00 lunchtime will be processed the same day. We deliver to customers in Austria and all other countries, with the exception of the USA and Canada. Within Austria, customers will receive the ordered goods within two working days. Deliveries to other countries will take up to ten days. Special demands or individually prepared compounds are subject to individually agreed delivery times. 

Orders by phone or fax

Phone +43 (0)3572 / 86996
Fax +43 (0)3572 / 86996 – 9
Monday to Friday, 8:00 am to 12:30 pm and 2:00 pm to 6:00 pm
For urgent orders please contact our order handling department.
We will be pleased to offer technical advice and provide information about our wide product range. 

Quality assured

It is important to us to supply only products of the best quality and therefore ensure appropriate transportation. In the unlikely case that you should not be satisfied with the quality of a product, please notify us in writing or call us at +43 (0)3572 / 86996. 


All prices in Gall-Pharma’s on-line shop are given in EUR incl. applicable VAT. 

Terms of payment

Forms of payment: cash on delivery*, prepayment or credit card (American Express, Diners-Club, Eurocard/Mastercard, Visa). Please state your address and telephone number so that we can reach you if there are any questions. 

Dunning costs and collection charges

In the event of late payment, the customer has to pay dunning costs in the lump sum amount of EUR 10.-- per reminder, as well as EUR 5.-- per six months for keeping the debt on file. In addition, we shall be entitled to charge interest in arrears as of the due date of the invoice in the amount of 4 % above the secondary market yield/bond according to the statistical journal of the Austrian National Bank. 

Reservation of title and its assertion

All goods and items are supplied under reservation of title and remain our property until fully paid.
The customer shall bear the full risk for goods under reservation of title, in particular the risk of accidental loss, risk of loss or risk of deterioration.
Place of jurisdiction and fulfilment is Judenburg. 

Order amount and shipping (Special offer: Order now without paying shipping costs! All orders per prepayment, PayPal or credit card are currently free of shipping costs. Excepted cash on delivery.)

Shipping within Austria:

Up to an order value of EUR 50.00, forwarding expenses will be charged: EUR 9.50 for C.O.D. shipments; EUR 5.30 for all other types of payment. As from an order value of EUR 51.00, shipment will be made free of charge; as from an order value of EUR 60.00 you will receive a surprise gift, as from an order value of EUR 80.00 you will be granted a 5% discount. 

Shipping to other countries:

Up to an order value of EUR 80.00, forwarding expenses will be charged: EUR 20.00 for C.O.D. shipments; EUR 12.00 for all other types of payment. As from an order value of EUR 81.00, shipment will be made free of charge; as from an order value of EUR 200.00 you will be granted a 5% discount and receive a surprise gift. 

Right of Cancellation

In accordance with the consumer protection act, the consumer can withdraw from a contract within 14 days without stating a reason The withdrawal period is 14 days from the day, which the consumer or a known third person, who is not the transporter, has taken receipt of the ordered goods. To be able to withdraw from the contract, one must state in form of a clear statement (e.g. per post,fax or e-mail) to Gall Pharma, Grünhüblgasse 25, 8750 Judenburg, Austria, that one intends to withdraw from the contract. You can submit your request using the following form, this is not mandatory. To meet the cancellation deadline, it is sufficient to send the withdrawal form before the cancellation period has expired.

Effects of Cancellation

After cancellation of the contract, we will reimburse all payments received from you for the goods purchased including delivery charges (with the exception of additional costs due to a different type of delivery chosen other than the standard least expensive type of delivery offered by us) immediately and no later than 14 days from the day, on which you communicated your cancellation to us. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. The goods must be sent back or delivered to us without delay and no later than 14 days from the day on which you communicated your cancellation. The deadline is met if you send the goods within the 14 day cancellation period. You will bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods). Goods that have been opened or unsealed after delivery e.g. cosmetics or nutritional supplements are rendered unusable and cannot be returned.

Personal collection possible

Ordered goods may also be picked up by the customer at Gall-Pharma GmbH, A-8750 Judenburg, Grünhüblgasse 25. In case of personal collection, no shipping fee will be charged. For payment in cash, customers will be granted 10% cash payment and collection discount. 

Damage during transportation and complaint

The utmost care is taken in delivery; should there, in spite of this, be reason for complaint about a shipment (e.g. broken or missing products) we guarantee immediate replacement. Please check your ordered goods immediately upon receipt as to completeness and proper condition. Complaints must be confirmed by the forwarding agent and we shall be notified of such complaints within one week of receipt of goods. Please return products of deficient quality within one week and file your complaint within one week upon delivery. Complaints that are not confirmed by the forwarding agent will not be accepted. 

Dissemination and use of information

Use of personal data
Gall-Pharma will use your data only for processing your order, which means that only the data and information indispensable for settling any reimbursement claims will be saved and processed. In addition, you herewith agree to receive information material, catalogues and similar printed matter from Gall-Pharma.

Privacy Notice

We place great importance on the safe handling of your personal data. Our employees are obliged in compliance with data protection laws to keep personal data confidential and to the proper handling of the data processing laws.

Use of Personal Data

Detailed personal data will only be recorded if you have made these entries voluntary e.g. within an e-mail inquiry, through a contact form or registration.  All personal data acquired will be used and processed solely for the purpose of individual customer support, dispatch of product information and submitting service offers. This information will be treated strictly confidential in accordance with valid data security regulations. You can revoke your consent of the use of your personal data at any time. We will treat your data strictly in confidence and not pass it on to third parties unless a legal obligation exists or you have given your consent beforehand.

Information, Deletion, Right of Withdrawal

You can send us information, deletion or correction requests concerning your data anytime. The withdrawal of consent requires us to delete all of your personal data.After erasing your data, it will no longer be available to us.

Severability Clause

If any of these Conditions of Use is deemed invalid, this will not affect the validity and enforceability of the remaining conditions C.O.D. postal orders are possible for the following countries and their islands: Austria, Germany, Italy, Switzerland, Turkey, Spain, France, Portugal, Greece, Slovenia, Croatia, Romania, Monaco

Distribution and invoicing

Distribution and invoicing of goods will be done by:

Gall-Pharma GmbH
Grünhüblgasse 25
A-8750 Judenburg

but may in certain instances also be done by:

Stifts-Apotheke   or    Junek GmbH
Gall-Reidlinger OHG        Hauptplatz 17
Hauptstraße 1        A-8750 Judenburg 
A-8813 St. Lambrecht         

* C.O.D. postal orders are possible for the following countries and their islands: France, Iceland, Italy, Liechtenstein, Luxemburg, Monaco, Norway, Portugal, Switzerland, Slovakia, Slovenia, Spain, Turkey and Tunisia.